Privacy Policy

1. Introduction

Welcome to DocShark ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered document editor and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address) when you sign up
• Documents and content you create, upload, or edit using our Service
• Knowledge base documents you import
• Communication data when you contact us for support

2.2 Automatically Collected Information

• Usage data and analytics (how you interact with the Service)
• Device information (browser type, operating system)
• IP address and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your documents and enable AI-powered features
• Authenticate your account and ensure security
• Send you service-related communications
• Analyze usage patterns to improve user experience
• Comply with legal obligations and protect our rights

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Data backup and disaster recovery procedures

Your documents are stored securely and are only accessible to you and authorized team members (if you're using team workspaces).

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist in operating our Service (under strict confidentiality agreements)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a business transfer (merger, acquisition, etc.)

6. AI and Third-Party Services

Our Service uses AI technology to provide document editing features. When you use AI-powered features, your content may be processed by third-party AI service providers. We ensure that these providers maintain appropriate security and privacy standards. Your content is used solely to provide the Service and is not used to train AI models without your explicit consent.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Update or correct your account information
• Delete your account and associated data
• Export your documents and data
• Opt-out of certain data collection (where applicable)
• Request restriction of processing

To exercise these rights, please contact us at the email address provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized features. You can control cookie preferences through your browser settings, though this may affect some Service functionality.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@docshark.xyz
Website: www.docshark.xyz